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Privacy Policy

Effective Date:  June 16, 2025

Nutcracker.com (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website and any interactions with Nutcracker! Magical Christmas Ballet. We are based in Massachusetts and operate in full compliance with all applicable federal and state data protection laws.

1. Information We Collect

When you visit Nutcracker.com or make a purchase, we may collect the following information:

A. Information You Provide to Us:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely by a certified third-party payment provider)
  • Any other information you choose to share, including customer service inquiries

B. Information Collected Automatically:

  • Device and browser type
  • IP address
  • Pages visited and time spent on our site
  • Location data (based on IP)
  • Referral source (how you found us)

This information is collected via cookies and similar technologies to help us enhance your experience and improve site performance.

2. How We Use Your Information

We use the data we collect to:

  • Process and ship your orders
  • Communicate with you about orders, returns, or support issues
  • Provide updates about new products, offers, and promotions
  • Improve the functionality, performance, and content of our website
  • Comply with legal obligations
  • Detect and prevent fraud or misuse of our services

3. Advertising and Third Parties

We partner with trusted third-party advertising platforms (such as Google, Meta, and others) to promote Nutcracker! Magical Christmas Ballet. These partners may use cookies or similar tracking technologies to deliver ads based on your browsing behavior.

We do not sell, rent, or share your personal data with these partners. Any tracking or advertising data used by these third parties is collected and managed on their own platforms and is subject to their privacy policies.

We do not retain or store any of your browsing data for advertising purposes.

4. How We Share Your Information

Your personal information is only shared when absolutely necessary:

  • Service Providers: Shipping carriers, payment processors, customer support tools, and email platforms
  • Legal Compliance: If required by law or legal request
  • Business Transfers: In the case of a merger, acquisition, or asset sale

All third-party partners are contractually obligated to handle your data securely and only for the purpose it was shared.

5. Your Rights & Choices

If you are a resident of Massachusetts or another U.S. state with applicable privacy laws, you have the right to:

  • Request access to your personal information
  • Request corrections or deletion
  • Opt out of promotional emails and marketing communications

To exercise these rights, please contact us using the information below.

Marketing Emails: You may unsubscribe at any time by clicking the link in any of our promotional messages.

6. Data Security

Nutcracker.com uses modern security measures to protect your personal information. These include:

  • SSL encryption
  • Secure third-party payment processing
  • Firewalls and access controls

While we follow best practices, no system is entirely immune from risk. We continuously review our practices to safeguard your information.

7. Data Retention

We retain your personal information only as long as needed to fulfill orders, provide service, and meet legal obligations.

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have done so, we will delete it immediately.

9. Updates to This Policy

We may occasionally update this Privacy Policy. When we do, we will revise the effective date at the top of the page. We encourage you to review the policy regularly.

10. Contact Us

For questions about this policy or your personal information, contact us at:

Nutcracker! Magical Christmas Ballet
c/o Nutcracker.com
27 E. Housatonic Street, Pittsfield, MA 01201
Email: [email protected]
Phone: 413-499-1733