Return Policy

What is your return policy? 

We want you to love your purchase. If you’re not 100% satisfied, we accept returns within 30 days from the date you received your order. Shipping fees are not refundable.   All items that do not qualify for our 30-return policy will have special messaging on their individual product page. 

Note that items must be returned unused, in the original condition and packaging. Customer pays return shipping.

How do I return or exchange an item?

We accept returns within 30 days from the date you received your order.  Please contact customer service at [email protected]  with your name, order number and reason for returning the item(s).

Customer service will respond via email within 1 – 2 business days with instructions on how to return or exchange.

Who pays for shipping on items for return?

You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.  

Exchanges

We currently do not offer exchanges. But please feel free to contact our Customer Service team for return inquiries.

Please note that per our return policy, all return refunds are for the product only and do not include shipping charges.

What if an item is damaged or defective?

If you receive an item that is damaged or defective, please send a photo of the item and the defect or damaged area to [email protected]  Please include your name, email and order # in your correspondence.  We will review the photo and respond with further instructions.

What if I’ve received the item as a gift and I want to return it?

Please contact customer service at [email protected]   for returns of gifts. Customer service will respond via email within 1 – 3 business days with instructions.

How long until I receive my refund?

Please allow 7 – 10 business days for your return to be processed by our customer support team.  The amount of time for the refund to reflect back on your account will depend on your financial institution.  Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.

Items Not Eligible for Return

Some items are not eligible for a return. These items will have additional information included on their product pages – these items include the following:

Gift Cards

Items benefiting charities

Items listed as final sale or exclusive